Refund Policy
1. Damaged or Incorrect Items:
If you receive a damaged item or an incorrect product, please contact our customer support team within 7 days of receiving the order. We will investigate the issue and, if deemed valid, provide you with a full refund or a replacement item at no additional cost.
2. Quality Issues:
If you believe there is a significant quality issue with the product you received, please reach out to us within 14 days of receiving the order. Our team will assess the concern and work with you to find an appropriate solution. This may include a refund, replacement, or store credit, depending on the circumstances.
3. Order Cancellations:
If you wish to cancel your order, please contact us as soon as possible. Order cancellations are subject to a case-by-case evaluation. If your request is approved before the order has been processed or shipped, we will issue a full refund. However, if the order has already been processed or shipped, we may need to charge a restocking fee.
4. Non-Personalized Item Exchanges:
We understand that personalization may limit the possibility of exchanging certain items. However, for non-personalized products, we offer exchanges within 30 days of receiving the order. The item must be unworn, in its original packaging, and in resalable condition. Please note that return shipping costs and any price differences between the exchanged items are the responsibility of the customer.
Please note the following general conditions for all refund requests:
Refunds will be issued in the original form of payment or, if not possible, as store credit.
To initiate a refund or exchange, please contact our customer support team at info@anegudde.com. Provide your order details, reason for the request, and any supporting documentation or photos if necessary.
Refunds may take up to 7-10 business days to process once the returned item is received.
We reserve the right to refuse a refund or exchange if the product is returned in a condition that does not meet the criteria outlined above.
We are committed to ensuring your satisfaction and will do our best to accommodate your needs within the scope of this refund policy. For any further inquiries or clarification, please do not hesitate to reach out to our customer support team.
